Collect online.

With Digital Agent.

Digital first communication strategy
powered by machine learning.

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Hi Jane! I am your digital financial assistant. You've missed your payment this month. Would you like me to help?
Yes
Great. Let's start with few quick questions. What's the name of the city you live in?
London
Thank you Jane. Your overdue balance is £120. If you can make payment now, reply with "Yes". Otherwise, reply with "No"
No
Do you wish to specify different payment date?
Yes
Send me the date you have in mind.
A week from today.
Noted. If you'll be paying full overdue balance reply with "Yes". If not, reply with "No.
Yes
I can send you the reminder in the morning of the payment date if you want? 58% of people uses the reminder to keep the track on agreements. Please reply with "Yes" or "No.
Yes
Agreed. Can you spare some time to rate the service?
Yes
With "1" being the worst and "10" the best service level, please send your impression.
10
Thank you for your time.

Data driven collection

A data-driven collection platform powered by machine learning and digital first communication delivering.

  • The best possible user experience
  • Low cost customer engagement
  • Reduced compliance risk
  • Improved recovery rates

Data driven collection

A data-driven collection platform powered by machine learning and digital first communication delivering.

  • The best possible user experience
  • Low cost customer engagement
  • Reduced compliance risk
  • Improved recovery rates

Compliance

Software coded compliance measures ensure constant transparency and control over proper application of rules and regulations. Be sure that each and every customer is treated fairly and in line with your current compliance and risk management frameworks.

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Efficiency

24/7 availability through smart automation and use of digital channels. Reduce operational cost and reach target recovery rates by deploying a digital collection solution while monitoring performance and control over customer communication and agreements at all times.

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Engagement

Knowing your customer needs provides a better chance of finding the right solution. The right solution increases the customer’s satisfaction leading to higher loyalty. Position yourself as a trustworthy partner.

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From dialling to digital. Start today!

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